Store policies

Refund & Return Policy

PURE ZEAL accepts return or exchange requests within 5 days from the date the customer receives the order only in the following cases:

• The product has a defect when received.
• PURE ZEAL sent the wrong size compared with the customer's order.
• PURE ZEAL sent the wrong product.

How to request a return or exchange

Contact PURE ZEAL through WhatsApp within 5 days of receiving the order. Please provide your Order Number, name, reason, product and size.

WhatsApp: +971 50 543 5441

Condition of returned products

The returned product must:

• Be in its original condition.
• Not have been used or washed.
• Not have been damaged by the customer.
• Keep its original tags where applicable.
• Keep its original packaging where reasonably possible.

If the defect, wrong size, or wrong product was caused by PURE ZEAL, PURE ZEAL will cover the applicable return or replacement delivery cost.

Returns are not generally accepted simply because the customer changed their mind or selected the wrong size themselves.

This policy does not affect any mandatory consumer rights provided under the applicable laws of the United Arab Emirates.

Terms & Conditions

Website use

You may use this website for lawful shopping and information purposes. Do not misuse the website, interfere with its operation, or attempt to access it in an unauthorized way.

Products and product information

We aim to describe products, sizes, colors and availability accurately. Product images and screen settings may cause minor differences in appearance. Availability may change without notice.

Prices

Prices are displayed in UAE dirhams (AED). We may correct pricing or product information errors and will communicate any material correction affecting an order.

Orders and acceptance

Submitting an order request does not by itself guarantee acceptance. An order is accepted when PURE ZEAL confirms it. We may decline or cancel an order where an item is unavailable, information is materially incorrect, or payment is not authorized.

Payments

Payment processing is intended to be handled through the payment provider shown at checkout, including Paymob when connected. Payment status must be confirmed by the relevant payment system and not relied on from browser information alone.

Delivery

We deliver within the areas and timeframes communicated at checkout or in order confirmation. Delivery timing can be affected by address details, availability, courier conditions and events outside our reasonable control.

Cancellations, returns and exchanges

Contact us as soon as possible to request cancellation before dispatch. Returns and exchanges are governed by the Refund & Return Policy above.

Intellectual property

PURE ZEAL website content, branding, text, graphics and images belong to PURE ZEAL or their respective rights holders. They may not be copied, adapted or used commercially without permission.

Limitation of liability

To the extent permitted by applicable law, PURE ZEAL is not responsible for indirect or unforeseeable loss arising from website use or delayed access. Nothing in these terms excludes liability that cannot legally be excluded.

Applicable law

These terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be handled by the competent authorities and courts in the UAE, subject to mandatory consumer rights.

Contact

For questions about these terms or an order, contact us on WhatsApp at +971 50 543 5441.

Privacy Policy

Information collected

When you shop or contact us, we may collect your name, mobile number, email address, delivery address and order information, including products, sizes and order references.

How information is used

We use this information to respond to requests, process and deliver orders, provide customer support, handle returns or exchanges, communicate about an order and maintain website functionality.

Order and payment processing

Order details are used to fulfill your purchase. When Paymob is used for payment processing, payment information is handled through the payment provider's systems. PURE ZEAL does not claim to store payment card details unless this is separately communicated.

Analytics and cookies

The website may use Microsoft Clarity to understand website usage and improve the shopping experience. Analytics technologies may collect usage, device and interaction information. Your browser may also use cookies or similar technologies needed for site operation or analytics.

Data sharing

We may share relevant information with service providers involved in payment processing, delivery, website hosting or analytics, only as needed for those services. We do not claim to sell customer information.

Data protection and retention

We take reasonable steps appropriate to the services we use to limit access to customer information and retain it only for as long as reasonably needed for orders, support, legal obligations and record keeping. No website can guarantee absolute security.

Privacy requests

You may contact us to ask about your personal information or request correction or deletion where applicable. We may need to verify your request and may retain information required by law or necessary to complete an order or resolve a dispute.

Contact information

For privacy questions or requests, contact PURE ZEAL on WhatsApp at +971 50 543 5441.

Contact

For policy questions, order support, returns or exchanges, contact PURE ZEAL through WhatsApp:

When requesting a return or exchange, include the Order Number shown after your order is created.